Canelation Policy for Land Tours TOURS ( Mayan Ruins, Cave Tubing etc)
Once the tour is confirmed by payment there are no refunds unless the guide cancels. (Guides reserve days and turn others away) If the guide cancels then refund is 100% minus 6 percent service charge. No refunds for late arrivals or early departures.
Cancellation policy - Snorkeling: (including Crusie ship passengers)Cancellation policy: (including Cruise Ship Passengers)
Deposits are non-refundable - when we book with you we turn others away.
Airfare for cruise ship customers is not refundable if cancelled less than 24 hours prior to the tour. Airline does not allow cancellations within that time.
If the cruise ship does not come in we will refund 90% of the snorkel porion of the trip.
For local customers -50% refund if cancelled between 30 to 60 days prior to arrival.
No refund if cancelled less than 30 days prior to arrival (holiday 60 days)
No refund for No-shows or Unused portions of bookings.
NO refunds within the Cancellation periods as a result of airline delays, strikes, political unrest, weather conditions, travel advisories, or acts of God including hurricanes or personal emergencies.
We always advise that you purchase travel insurance to avoid any interruptions in your travel itinerary